Free shipping on all our chocolate transfer sheets

Terms & Conditions

 Please read the following information on terms and conditions for access to our website. It contains information about your obligations as a customer and contains limitations and exclusions that will apply to purchases you make from our online shop. By using our website you agree to the subject of these Terms and Conditions.


Free Shipping


  •  Promotion for free shipping is within Australia only, for overseas customers free shipping promotion does not apply. For overseas orders once you place your order we will then send you an invoice for any shipping cost’s that may apply.

Refunds and Returns Policy:

At  Bake It Easy we do whatever we can to pack all our products by hand and  we make sure that all products leave our warehouse in good condition.  Every order will be photographed before it leaves the Bake It Easy  warehouse to ensure that we have packed the order correctly in case of  any disputes. Our quality control is very high and this is the best way  to be sure your order and its packaging are of a high standard. For  hygiene reasons the following products will not be exchanged or  returnable. This includes food products such as cutters, edible images,  such as chocolate transfer sheets, molds, cake decorating tools as  piping bags and tubes, cake tins, chocolate molds.

Any  item that is returned must be in it’s original condition &  packaging as it was sent from our warehouse to you. If it’s determined  by our customer service team that you require a replacement product, we  will only ship and replace after we have received your faulty product.  We do not provide a refund if you have simply just changed your mind,  but we will refund, replace or give a store credit if any product is  found to be faulty or damaged in any way but is at our discretion.

To obtain a refund please contact our customer service team by phone or SMS 0432849856 or go to Contact Us within 7day of your purchase date. All products must be returned to us  unopened and unused (Your exchange or refund will not include shipping  and handling cost).

Can I cancel my order?

Yes  you can cancel your order at anytime up-until your order has be  shipped. You will be entitled to a full refund or store credit. Once  your order has been packed and shipped we will not issue any refunds.  (You will receive an email from us to say that your order status has  changed to “shipped”).

When will I receive my order?

At  Bake It Easy we try very hard to have your product packed and ready for  shipment with in 48hours. At the checkout you will have the option to  have your order sent regular post or Express post. All shipping cost is  determined by volume and weight.

Australia Post regular

As  a guideline from Australia Post, the approximate postal delivery time  is between 3-7 business days (longer if outside of the metropolitan area  or NT & WA). A signature is required upon delivery. Regular post  cost start at $8.20 and is calculated by Australia Post given the volume  and weigh of your order. Your order is not trackable.
 

Australia Post Express Post
Postal delivery time is approximately 1-2 business days (longer if  outside of the metropolitan area or NT & WA) & your order will  also be trackable


Overseas Shipping:

The cost of shipping set at the check-out may occur excess shipping fees and you will be notified of any additional chargers.

All shipping costs are set by Australia post and are determined by volume and weight of the product being shipped.

Pay Pal

At  Bake it Easy we take your online security very seriously that’s why we  like to use Pay Pal Australia. To pay using your Pay Pal simply log into  your account and follow the steps.

Products Out Of Stock:

At  Bake It Easy we try to maintain our inventory. If a product is out of  stock you will notice there will not be “ADD TO CART” tab. For  information on any products that may be out of stock email our customer  service team at Contact us


On  some occasions our stock level may be lower than what is in our  computer systems, if your order contains a product we don’t have in  stock we will contact you and your options are to be given a refund, or a  similar product that is in stock.


Gift Vouchers:

Simply  choose what amount you would like ($25, $50 or $100). Then add to your  cart and follow the steps to the check out. You can have your gift  voucher sent electronically or posted with Australia post (no postage  fees applies).

Gift vouchers cannot be redeemed for cash.


All  gift vouchers have use by dates of 24 months (which are clearly written  on each gift voucher), once the date of the voucher expires it cannot  be used.